On Board IT troubleshooting

The complexity of having IT onboard vessels in remote locations with poor connections, is complex. Most IT supporters outside the maritime industry would be surprised to see the challenges when supporting IT onboard vessels. Issues which are easily solved in a normal environment suddenly becomes difficult due to the obstacles in replacing hardware, downloading and installing the latest patches and re-populating a corrupt database.
At Edtech Marine our team of specialized IT engineers are capable of handling all the challenges in running IT equipment onboard vessels. Whether it is the physical hardware, the communication lines or the security or the software used our specialized team will solve your problems.

I.T Services

• Single Vessel hardware replacements
• Re-negotiations of your communication lines contracts, to full implementation projects of technical ERP solutions
• Outsourced IT support on a per vessel – per day basis
• Supply of maritime servers and desktops for harsh marine conditions
• Replacing Hardware/Software
• Upgrading Hardware/Software
• Determining IT requirements, selecting the right solutions, planning and implementing of physical installations on board.
• Unique combination of business and IT knowledge ensuring projects are on track and delivered on time.
• Processes and governance around IT equipment such as back-up routines, antivirus policies, policies for crew equipment etc.

Troubleshooting Process

• Our process includes interviewing staff and studying available documentation to provide a state of affairs of important aspects in relation to running safe, robust and reliable vessel IT.
• An assessment report will be issued and documentation of the situation will be done via a range of scores, observations and recommendations for improvement.
• The report will be made by our management executive which will include technical observations and recommendations.